Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@favenoro.com .

Please provide:

• Your order number
• The product you wish to return
• The reason for the request
• Relevant photos or video
• Photos of the packaging
• A photo of the shipping label

Customer support will review your request and provide the applicable return instructions if the request is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in original condition
• Complete and unaltered
• Returned with all included components
• In original protective packaging
• Suitable for reasonable inspection
• Supported by proof of purchase

Opening the shipping package does not automatically make a product ineligible, provided the product remains complete, unused beyond reasonable inspection, undamaged, and otherwise satisfies the return conditions.

Favenoro™ decorative coasters should be handled carefully during inspection. Please avoid scratching, staining, chipping, bending, or otherwise altering the surface, decorative finish, protective base, edges, or other product details.

Minor differences may occur because of screen settings, lighting, photography, material texture, handcrafted or decorative surface characteristics, and normal manufacturing tolerances. Small variations in color tone, finish, dimensions, pattern placement, or weight are not necessarily defects.

If you do not prefer the size, color, finish, style, or overall appearance of the product received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem attributable to us, this will be treated as a preference-based return.

After a return request has been reviewed and approved, Favenoro™ customer support will provide the applicable return warehouse address and return instructions.

The registered business address shown on this website is provided for business identification and correspondence purposes and is not automatically the designated merchandise return location.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, product condition, or other legitimate considerations. These may include:

• Customized or personalized products
• Gift cards
• Clearly marked Final Sale items
• Items damaged after delivery
• Products with missing components
• Items altered beyond reasonable inspection

Discounted or promotional products remain eligible unless clearly identified as “Final Sale” or non-returnable before purchase. These limitations do not remove rights that applicable law does not permit us to exclude.

Inspect your order promptly after delivery. If a Favenoro™ coaster, coaster set, accessory, or other included component arrives damaged, defective, incomplete, incorrect, or materially different from its applicable product description, please contact us as soon as possible—preferably within 7 calendar days after delivery—so the issue can be investigated efficiently.

Include your order number, a clear description of the issue, and photographs or video showing the product, all received components, protective packaging, outer shipping packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without requiring you to bear additional costs caused by an error attributable to us.

Preference-based returns: When a return results from a change of mind, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, use a reliable, trackable shipping service and retain the receipt and tracking number until the return has been completed.

Favenoro™ cannot guarantee receipt of a preference-based return shipped without tracking or sent to an address not provided by customer support. The customer is generally responsible for such a return package until it is received at the approved destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be returned. This determination is made after reviewing the request.

Exchanges depend on current inventory and product availability. A replacement may have minor differences permitted by the applicable product description and normal manufacturing tolerances.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.