We're here to help.
Have a question about a Favenoro™ artistic decorative coaster or an existing order? Our customer-support team can assist with product information, orders, payment, shipping, tracking, returns, refunds, and other purchase-related questions.
Tell us how we can assist.
Providing the relevant information with your message helps our customer-support team review your request more efficiently.
Product Questions
Tell us which Favenoro™ coaster you are considering and what you would like to know about its dimensions, materials, appearance, intended use, or product details.
Order Support
For questions about an existing purchase, include your order number and the email address used during checkout so we can locate the correct order.
Returns & Refunds
Contact our customer-support team before returning merchandise. We will review your request and provide the applicable return instructions and destination.
Questions about an existing purchase
When contacting us about an order, please provide your order number and the email address used during checkout. These details help our team locate and review your purchase more efficiently.
For shipping or tracking questions, you may also include the tracking number shown in your shipping confirmation, if one has already been provided.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact our customer-support team promptly. To help us review the issue, please include:
- Your order number
- A clear description of the issue
- Relevant photos or video
- A photo of the shipping label
- Photos of the outer packaging
- Photos of the received product
After reviewing the information provided, our team will explain the available next steps in accordance with the applicable Favenoro™ store policy.
Contact us before sending a return
Please contact our customer-support team before shipping any merchandise back. A return sent without prior review or to an incorrect destination may not be eligible for processing.
Do not automatically send returns to our registered business address. Our registered business address is not necessarily our return warehouse address. Once a return request has been reviewed and approved, customer support will provide the applicable return instructions and destination.
What to expect after contacting us
Our customer-support team aims to respond to inquiries within 24 hours. Some requests may require additional review with a shipping carrier, payment provider, fulfillment partner, or return facility and may therefore require additional processing time.
We will continue to assist with your request while the relevant information is being reviewed.
Business & Contact Information
Favenoro™ is owned and operated by Hangzhou Re-edit Technology Co., Ltd.