Favenoro™ is owned and operated by Hangzhou Re-edit Technology Co., Ltd.

Favenoro™ specializes in artistic decorative coasters designed to combine functional tabletop protection with sculptural form, refined visual character, and modern tabletop aesthetics.

Available dimensions, materials, product weight, quantity, care information, and other item-specific details are shown on the applicable product page. Please review the product information before placing an order.

We aim to present our products as accurately as possible. However, screen settings, photography, lighting conditions, material texture, and normal manufacturing tolerances may result in minor differences in color, texture, or finish.

Place the coaster on a stable, flat tabletop or other suitable surface before placing a compatible cup, mug, glass, or drinkware item on top. Always follow any product-specific care or usage information shown on the applicable product page.

Care requirements may vary by material and finish. Please review the care information provided for the specific product. Unless otherwise stated, avoid abrasive cleaning tools and harsh chemicals that could damage decorative surfaces or finishes.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

The payment methods currently available for your order are displayed during checkout. Availability may vary based on location, device, currency, and payment-provider eligibility.

Please contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed once processing or fulfillment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Please provide your order number and the email address used during checkout. These details help our customer-support team locate and review the correct purchase.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. This estimate does not include order-processing time and does not constitute a guaranteed delivery date.

Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.

Once your order has been dispatched and tracking information becomes available, the applicable shipping or tracking information will normally be sent to the email address provided during checkout.

Email service@favenoro.com with your order number. Our customer-support team will review the available shipment information and contact the relevant service provider where appropriate.

Please check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the package still cannot be located, contact our support team for further review.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the eligibility requirements and conditions stated in our Return & Refund Policy.

Email service@favenoro.com with your order number, the item you wish to return, the reason for the request, and relevant photographs or video where appropriate.

Do not automatically send merchandise to our registered business address. After your return request has been reviewed and approved, customer support will provide the applicable return warehouse address and return instructions.

Customers are generally responsible for return shipping costs on preference-based returns. If a confirmed issue was caused by an error attributable to us, we will provide the applicable resolution in accordance with our Return & Refund Policy.

After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

Contact us promptly with your order number, a description of the issue, and relevant photographs or video. Please keep the product and its packaging while the request is being reviewed. Our support team will explain the applicable resolution after reviewing the information provided.